Archive for March 29, 2012

How Good is Your Social IQ?

As social media rages around us, clients from the consumer space and B2B are pushing their agencies and marketers to find the latest and the greatest, most creative and targeted social media program ever!  For content providers, like publishers, television and radio creators, social media has become part of the content offering, not just a way to market their products but to have a true give and take with their audiences who expect information wherever and whenever they want it.

If anyone on either side of this want hard answers and rules of play, they won’t find them.

The Alliance for Women in Media New York Chapter hosted a panel discussion entitled: “Up Your Digital IQ” which focused on the ballooning offerings in social media from the stalwarts like Facebook and Twitter to the newbies like Pinterest, and best practices and trends surrounding them.

Panelists were Sylvie Schnaier, Director, Digital IQ, Johnson & Johnson, and Andrea Wolinitz, US Director of Social Media, PHD Media.

Take-aways:

Schnaier stressed, “manage expectations” from the beginning of a project.  What does the client want from this and how will outcomes be measured.  Make sure the plan and the social outreach are a good fit.  And since, social media is immediate be prepared to take the good with the bad.  Not everything you do will be loved by your audience.

Wolinitz spoke about the overall universe of social and how it’s changing. She does not see YouTube as social. It is a great place to post video but does not offer the engagement other forms do.  She also reminded the audience to make sure the client site is engaging and points to the other forms of media that are part of the campaign or program.

Attendee Debbie Durben said her takeaway from the panel was: “Don’t social monologue,” as Wolinitz described the one-way push some brands have tried in social. Just telling the world what you want them to know is not enough. She stressed, you need “social listening” and responding. She described a video campaign by Starbucks that struck a negative chord reported in comments. Starbucks chose to pull the video and apologize for its attempt at humor.

Recently, a campaign by Huggies, making dads seem incompetent drew the ire of the blogosphere and Huggies was forced to change direction and apologize, too.

Panel was moderated Stacey Deziel, VP, Director of Digital and Direct Integration, Carat. Stacey reminded the audience that “Paid, Earned and Owned” was still at play in social media. It just takes on new dimensions. Deziel said her biggest take-aways were    “Give consumers a reason to come, stay and return and be responsive to feedback and embrace the change.”

From the content standpoint (where I stand), it’s a very similar discussion. In the end how do you measure the ROI of social­–the time and energy, along with the spend–versus the return that may seem less tangible? But the opportunity to engage an audience with such immediacy and get feedback so quickly adds an exciting dimension to content delivery that is ever expanding. Social must be part of the 360-degree delivery but do your homework. Not every platform works and you cannot engage in every form of social all the time. Choose and focus on what is right for your audience.

Of course, the questions regarding personal-social-branding were asked. Quick reminders from the panel:

  • Google yourself.  Where do you rise?
  • Get published as an expert. Use good SEO skills.
  • Are you LinkedIn?  If so, have you updated your profile?
  • Use Twitter as an expert in your field. Curate good content to share but don’t forget to comment on and share others.  (Maybe a how-to Tweet is another program at another time.)

Sharing this blog post is a good start.

This post appeared on the Alliance for Women in Media, New York Chapter Blog. Find our more about membership here.

Diving in with Women in Tech

I spent two days immersed in the business side of new media with the deep thinkers who come up with the ideas to create apps and web-based businesses, and the content that goes with them, who change and affect our lives, most of them women. I attended the BlogHer Entrepreneurs conference in the heart of Silicon Valley.  Without these entrepreneurs, we wouldn’t have a place for content geeks like me to have new platforms on which to create. And since these entrepreneurs need money, this was a chance for them to learn more about the process of meeting and tapping angel investors and venture capitalists.

Helen at Blogher Entrepreneurs 12

Photo credit: Danielle Tsi Photography

It was a heady immersion, chatting with and listening to speakers and mentors who are at the top of their games and being stimulated by the kind of new entrepreneurs who will be household names tomorrow.

Among the women I met with or listened to were, of course, the dynamic threesome who founded BlogHer and have raised the level of conversation around women who blog and invent in the digital space. Lisa Stone, Jory Des Jardins and Elisa Camahort Page.  They introduced me to Ellen Peck who started women.com (which was sold to iVillage, now part of NBCUniversal).  She told us about her new venture AppSmitten which has already begun to help me choose new apps for my iPhone without scrambling around iTunes and Google looking for a new solution for something I want help with (like finding new apps). Her step-by-step to starting this new business was fascinating as she and her team have made choices of where and how to launch and what the endgame will be.

Another tech maven, Joanne Lang, wowed us with her journey to find the right tool to keep all of her family’s most important information from health info, contacts, finances and more in the palm of her hand.  Like many great inventions, there was as “mom moment” that clicked. One of her four sons was on his way in an ambulance and she could not access his medical history. That moment has turned into AboutOne, a subscription service web site and app which will soon be a ubiquitous part of many online offerings. (Rather than tell you Joanne’s whole story, you can read a guest post she just wrote for Women.20

Speaking of Women 2.0, Angie Chang, its Co-Founder and Editor in Chief, caught us up on her mission to connect women entrepreneurs in tech all over the country.

Other women CEOs pushing the boundaries, growing businesses included Shani Higgins, CEO of Technorati, the nation’s most advanced blog aggregator and ad network. Shani is keeping Technorati fresh in this ever-changing marketplace.

Nelly Yusupova, CTO of Webgrrls International, gave us the inside scoop on how to sell yourself and get clients to support your business. She is an Internet innovator and Founder of Digitalwoman.com

Most of the conference centered around the capital raising needs of new businesses and that discussion opened with a live interview with venture capitalist Brad Feld of the Foundry Group. He has co-written a new book called Venture Deals which Lisa Stone said was a must read. He is a tech evangelist and is on the Forbes Midas List – those modern people who turn ideas into gold. Both Feld and fellow VC Keith Teare of Archimedes Labs made it clear that to get someone’s attention you must be obsessed with your own idea and passionate enough to get others interested in investing.

That conversation followed through the day with women in the venture field who have set up funds and organizations specifically to get money into the hands of women entrepreneurs. Presenters included Deborah Buresh Jackson, founder of accelerator jumpthru and an investor in Golden Seeds, an investment firm dedicated to women, and Jen Shelby of Astia, a global non-profit described as a community of experts dedicated to women leaders and extending funding and support to women entrepreneurs.

Of course, nothing ended early. There were dinners where discussions kept flying, like the lovely treat I had with the women of Clever Girls Collective–Cat Lincoln, Stephania Pomponi Butler, Kristi Sammis. They have built an amazing network that will certainly grow with their amazing focus and passion. Good to see Digitwirl’s Carly Knobloch and BlogFrog’s Holly Hamann. Both are creative dynamos who I have had the pleasure to talk/work with before this event.

Putting women in tech and in digital content together with funders created an awesome energy, which will send sparks flying around the globe.

 

Media Kaleidoscope

A Blog about the business of media, the content we share and the folks who do it well. 

Introducing another media blog.  Writers write about writing. After all, it’s what we know. Perhaps it’s a bit of navel gazing. But i hope to share some ideas from my perspective and how it fits in with the greater conversation. – Helen

Read posts in: Media Kaleidoscope

If you like what you read, and would like to publish it somewhere else, please email helen@helenjonsen.com to find out more.

 

 

Upcoming Events: Where’s Helen

March 2012

BlogHer Entrepreneurs in Silicon Valley March 22-23, 2012.

Helen will be attending, so if you are going to, make sure you say hello! (helen@helenjonsen.com).  It promises to be an amazing group of women exchanging ideas and mentoring each other about new technology and growing businesses inside and out.

May 2012

May 3rd: Executive Women’s Conference: ”New Trends – Innovative Business”

Helen is moderating the panel: Global Instant Communication - Balancing constant interaction and integrity

8.00 am – 4.30 pm 

Swedish American Chamber of Commerce Executive’s Women’s 
Conference including a Networking Luncheon
PwC
300 Madison Avenue
New York City

4.30 pm – 6 pm 
Cocktail Reception

Tickets still available. Contact SACC-NY.org